OVERVIEW - Shipping Policy 


This website is operated by the Simon Lofgren owned company Albert & Partners AB. Throughout the site, the terms “we”, “us” and “our” refer to Albert & Partners AB. Albert & Partners AB offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

Albert & Partners AB, org. nr 556932-9070.

(hereinafter "SL", "A&P", Albert & Partners AB, Simon Lofgren or "we"). 

We do not sell products directly to you - the end customer. We only host third-party store interfaces to our partnered retailers which handles sales, distribution and service. 

Therefor we cannot offer any service or answer any question about refunds. 

If you've bought merchandise on this website; go to StreamElements and their customer service will help you. Click here to get there. 

 

If you've bought a book, ebook or audiobook on this website; head over to Publit and their customer service will help you. Click here to get there. 

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Generally, these are our terms if we do sell you anything - 

1. Price

We charge shipping according to a special price list depending on what you order, in what quantity and where you want us to send it. Prices are calculated according to a dynamic price list from our fulfillment service; SEK 55 up to SEK 499, which is based on the products' weight, volume and quantity.

 

2.1 Delivery time

We usually process orders the same weekday. Delivery time varies depending on the chosen shipping method. Products that are not in web warehouses or as "print-on-order" (Print On Demand) can normally take up to 2-7 working days until the item is shipped. Then usually 2-7 days before the item arrives, or;

● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

 

When purchasing non-stocked (such as Print On Demand) or remaining listed products, information on the maximum delivery time can not be provided as this is beyond our control. Should the delivery time be unreasonably long or the given delivery time has not proved to be correct, you as a private consumer have the right to cancel the purchase.

 

2.2 Covid-19 

Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

 

3.1 Mode of delivery

Delivery takes place for a private person normally by collection. Normal delivery time 3-7 weekdays. On holidays we can not guarantee delivery. (Bed stay at delivery point: normally fourteen days, exceptions may apply).

Freight forwarder can vary depending on where you live and which company delivers there. We always choose the company with the best delivery terms to your particular address.

We send with:

  • FedEx

  • DHL

  • PostNord

  • dpd

  • USPS.COM

  • Latvijas Pasts

 

3.2 Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

4.1 Where is my item sent from?

We work with an on-demand order fulfillment company with facilities worldwide! Depending on where you as a customer order from, the product is sent and produced from Los Angeles, Charlotte, Tijuana or Riga. If you order from Sweden, these are sent from Riga.

 

4.2 My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:


● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@simonlofgren.com with your order number.

 

 

5. I entered the wrong address, what about?

We will send to the address you provided. If your logistics office can figure out the correct address, they can sometimes correct the error. If the item is not sent back and you risk having to re-order your item. We do not refund unredeemed shipments.

 

6. Unredeemed shipment

For shipments that have not been triggered, a fee of SEK 250 including VAT is currently charged to cover Albert & Partners AB's transport and administration costs.

 

7. Shipping Damage / Damaged goods

In the first instance, contact your freight forwarder in the event of transport or shipping damage.

Always check your delivery when picking up or receiving. If the goods appear to be damaged due to defective carton, always unpack and check the item immediately. In the event of a transport-damaged product (physical damage to the product), the customer must immediately contact the logistics partner and complain about the goods. Then contact us at info@simonlofgren.se and state the order number and the forwarder's complaint number and we will see how we can help you in the best way.

Remember that the product must not be moved from the place where you first discovered the damage, ie. the place where collection or reception took place. Document immediately with photos as otherwise you risk having your complaint to the freight forwarder denied. In these cases, we can unfortunately not remedy the damage because it is not possible to verify who caused it, and you can reorder your item.